Privacy Policy
Effective Date: [Insert Date]
Business Name: Day and Night Towing
Website: 911tow.com
Phone: (818) 701-5911
Service Area: San Fernando Valley and surrounding areas
This Privacy Policy and Terms of Service explain how Day and Night Towing collects and uses information, how customers may contact us, and the basic terms that apply when using our website, requesting towing or roadside assistance, submitting a form, calling dispatch, or communicating with our team.
By using this website, calling us, submitting a request, or hiring Day and Night Towing for service, you agree to the terms below.
1. Information We Collect
We may collect information that you provide directly to us, including:
- Name
- Phone number
- Email address, if provided
- Pickup location or service address
- Vehicle information
- Service requested
- Notes or messages submitted through our website
- Payment-related information, if applicable
- Call, text, voicemail, or dispatch communication details
We may also collect basic technical information when you visit our website, such as browser type, device type, IP address, pages visited, and general usage information.
2. How We Collect Information
We may collect information when you:
- Call our dispatch line
- Submit a quote or dispatch request form
- Send a text message
- Leave a voicemail
- Request towing, roadside assistance, recovery, or impound-related service
- Communicate with us through our website, phone system, or customer service tools
- Visit or interact with 911tow.com
3. How We Use Your Information
We use customer information to:
- Respond to towing or roadside service requests
- Contact you about your request
- Confirm your location, vehicle, service need, and dispatch details
- Provide estimates, arrival updates, and service coordination
- Create and maintain customer records
- Process payments, invoices, or service documentation
- Improve our website, services, and customer experience
- Send service-related calls, texts, or follow-up messages
- Maintain call logs, recordings, and service records
- Comply with legal, insurance, safety, towing, lien, impound, or business requirements
We do not sell customer information.
4. Calls, Texts, and Communication
When you call, text, or submit a request to Day and Night Towing, we may contact you by phone, text message, or other communication method related to your request.
Calls may be recorded for quality, training, dispatch accuracy, customer service, and recordkeeping purposes.
If you submit your phone number through our website, you agree that we may contact you about your request. Message and data rates may apply. You may reply STOP to opt out of non-emergency text messages, where available.
Text messages related to active towing, roadside assistance, dispatch, payment, safety, or service coordination may be sent as part of the service process.
5. Information Sharing
We may share information only as needed to operate our business and provide service. This may include sharing information with:
- Dispatchers, drivers, operators, and internal team members
- Payment processors
- CRM, phone, website, or communication service providers
- Insurance providers, if needed
- Law enforcement, property managers, lien processing providers, storage facilities, or government agencies when required or appropriate
- Towing, recovery, roadside, or impound-related partners when needed to complete the service
We do not sell personal information to third parties.
6. Location Information
Towing and roadside assistance require location details. When you provide your location, address, intersection, landmark, or vehicle location, we use that information to locate you, dispatch service, provide an estimated arrival time, and complete the requested service.
Please only submit accurate location information and notify us immediately if your location changes.
7. Cookies and Website Tracking
Our website may use cookies, analytics tools, or similar technologies to understand website performance, improve user experience, measure marketing effectiveness, and troubleshoot website issues.
You may adjust your browser settings to limit or block cookies. Some website features may not function properly if cookies are disabled.
8. Data Security
We use reasonable administrative, technical, and operational safeguards to protect customer information. However, no website, phone system, CRM, email system, or electronic transmission is completely secure.
Please do not submit sensitive personal information through website forms unless it is necessary for your service request.
9. Data Retention
We keep customer information for as long as reasonably necessary to provide services, maintain business records, comply with legal obligations, resolve disputes, support insurance or payment documentation, and operate our business.
10. Your Privacy Choices
You may contact us to request access to, correction of, or deletion of personal information we maintain about you, subject to legal, safety, towing, payment, insurance, or recordkeeping requirements.
To make a privacy request, contact us using the information below.
11. California Privacy Notice
If you are a California resident, you may have certain privacy rights under applicable California law. These may include the right to know what personal information is collected, the right to request deletion or correction, and the right to opt out of certain uses of personal information where applicable.
Day and Night Towing does not sell personal information.
12. Children’s Privacy
Our services are intended for adults and vehicle owners, drivers, property representatives, or authorized service requesters. We do not knowingly collect personal information from children under 13.
13. Contact for Privacy Questions
For questions about this Privacy Policy, contact:
Day and Night Towing
Phone: (818) 701-5911
Email: [Insert Business Email]
Mailing Address: [Insert Business Address]
Terms of Service
1. Use of This Website
This website provides information about Day and Night Towing, including towing, roadside assistance, recovery, private property impounds, and related services.
You agree to use this website for lawful purposes only and not to misuse, interfere with, damage, or attempt to gain unauthorized access to the website or related systems.
2. Service Requests
Submitting a form, calling dispatch, or sending a text does not guarantee immediate service availability. Service depends on driver availability, location, traffic, weather, safety conditions, equipment needs, vehicle type, law enforcement activity, property access, and other operational factors.
For urgent situations, calling dispatch at (818) 701-5911 is the fastest way to request service.
3. Estimates and Arrival Times
Any estimated price, arrival time, or service time is an estimate only. Final pricing and timing may change based on:
- Exact location
- Vehicle condition
- Vehicle type and size
- Distance
- Required equipment
- Road or traffic conditions
- Recovery complexity
- Storage, impound, or administrative requirements
- Safety concerns
- Additional services requested
4. Customer Responsibilities
Customers are responsible for providing accurate information, including:
- Correct pickup location
- Vehicle make, model, and condition
- Service needed
- Destination, if applicable
- Contact phone number
- Safety concerns
- Access limitations
- Whether the vehicle is on private property, blocked, damaged, lowered, loaded, locked, or disabled
Customers must have legal authority to request service for the vehicle or property involved.
5. Safety
Towing and roadside assistance can involve hazardous roadside conditions. Customers should remain in a safe location whenever possible and follow instructions from dispatchers, tow operators, law enforcement, or emergency personnel.
Day and Night Towing may refuse or delay service if conditions are unsafe, unlawful, inaccessible, or outside the scope of available equipment.
6. Private Property Impounds
Private property impound requests must comply with applicable laws, property authorization requirements, signage requirements, documentation standards, and any local or state towing regulations.
Day and Night Towing may request proof of authorization before performing private property towing or impound-related services.
7. Payments
Payment may be required before, during, or after service depending on the service type and dispatch instructions.
Accepted payment methods may vary. Customers are responsible for all approved charges, including towing fees, roadside service charges, recovery charges, mileage, storage, administrative fees, cancellation fees, wait-time fees, or other applicable charges.
8. Cancellations and No-Show Situations
Cancellation fees may apply if a driver has already been dispatched, is en route, or has arrived at the service location. Additional charges may apply if the customer cannot be located, the vehicle is inaccessible, or the customer provides incorrect information.
9. Vehicle Condition and Personal Property
Customers should remove valuable personal property from the vehicle when safe and possible. Day and Night Towing is not responsible for pre-existing damage, unsecured personal items, hidden mechanical issues, or conditions not caused by our team.
Customers should document vehicle condition before and after service when appropriate.
10. Website Information
We try to keep website information accurate and current. However, service details, availability, pricing, coverage areas, and policies may change without notice.
The website does not replace direct communication with dispatch.
11. Third-Party Links
Our website may link to third-party websites, social media pages, payment systems, map tools, or other external services. We are not responsible for the content, policies, security, or practices of third-party websites.
12. Limitation of Liability
To the fullest extent permitted by law, Day and Night Towing is not liable for indirect, incidental, special, consequential, or punitive damages arising from website use, delayed service, unavailable service, inaccurate customer-provided information, unsafe conditions, third-party actions, or circumstances outside our reasonable control.
Nothing in these terms limits liability where prohibited by law.
13. No Guarantee of Service Outcome
We work to provide professional towing and roadside assistance, but we do not guarantee that every vehicle can be moved, recovered, unlocked, jump-started, transported, or serviced under every condition.
Some situations may require specialized equipment, law enforcement assistance, property authorization, mechanical repair, or additional service providers.
14. Changes to This Page
We may update this Privacy Policy and Terms of Service from time to time. Updates will be posted on this page with a revised effective date.
15. Contact Us
For questions about these terms, service policies, or privacy practices, contact:
Day and Night Towing
Phone: (818) 701-5911
Email: info@dayandnighttow.com
Mailing Address: 18657 Parthenia Street, Northridge, California 91324, United States
